Terms and Conditions – Family Harmony Ltd- Updated February 2026

Website, Booking Platform and Advocacy Services

These Terms and Conditions govern the use of the Family Harmony Ltd website, booking platform, and payment services. Family Harmony Ltd operates as an advocacy and family court support company assisting Litigants in Person.

By accessing, browsing, booking, or making payment through our website or booking platform, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions.

Website Content

All content provided on the Family Harmony Ltd website is for general informational purposes only.

Whilst reasonable efforts are made to ensure accuracy, completeness and reliability, Family Harmony Ltd makes no guarantees that the content is up to date, complete, or suitable for any particular purpose.
Nothing on this website constitutes legal advice and must not be relied upon as such.

No Legal or Solicitor Relationship

Use of the website, booking platform, or general communications does not create a solicitor-client or legal adviser relationship.

Family Harmony Ltd is not a firm of solicitors and does not provide legal advice, legal representation, or conduct litigation. Any information provided is supportive, procedural, or advocacy-based only.

Advocacy Services

Family Harmony Ltd provides advocacy and McKenzie Friend-style support to Litigants in Person involved in family court proceedings.

Engagement of services is subject to:

• A separate service agreement
• A clearly defined scope of work
• An agreed fee structure

Family Harmony Ltd reserves the right to refuse or withdraw services where appropriate, including for non-payment, unreasonable conduct, or conflict of interest

Booking Platform

The booking platform allows clients to schedule consultations and request advocacy services.

By booking through the platform, you agree:

• To provide accurate and truthful information
• To comply with these Terms and Conditions
• That bookings are not confirmed until payment is received

Family Harmony Ltd reserves the right to cancel or refuse bookings where necessary.

Payments, Advance Payments and Fees

1. Unless Family Harmony Ltd agrees otherwise in writing, all fees must be paid in cleared funds before any consultation, document preparation, case review, court attendance or other work begins.
2. An invoice must be paid by the due date stated on that invoice. If no due date is stated, payment must be made within seven calendar days of the invoice date.
3. Family Harmony Ltd is not required to begin or continue work until the required payment has been received in cleared funds.
4. Payments may be processed through third-party payment providers. Family Harmony Ltd is not responsible for a delay or failure caused solely by a payment provider, but the client remains responsible for ensuring that payment is received by the applicable deadline.
5. Family Harmony Ltd may require an advance payment towards future consultations, document preparation or other services. Unless otherwise agreed in writing:
   
   • the minimum advance payment is £400;
   • fees and agreed expenses will be deducted from the advance payment as work is completed;
   • the client must maintain a sufficient balance to cover anticipated work;
   • Family Harmony Ltd may request a further advance payment before continuing work; and
   • any unused balance will be returned after the final account has been prepared, subject to any sums properly due to Family Harmony Ltd.
6. The client must raise any genuine query concerning an invoice promptly and, wherever reasonably possible, within seven calendar days of the invoice date. Raising a query does not entitle the client to withhold payment of any part of the invoice that is not genuinely disputed.
7. Family Harmony Ltd may allocate payments received against the client’s oldest outstanding invoice first, unless otherwise agreed in writing.

Late or Unpaid Invoices

1. If an invoice is not paid by its due date, Family Harmony Ltd may:
   
   • pause all work and communications relating to the service;
   • withhold delivery of unfinished work;
   • decline to accept further instructions or bookings;
   • cancel a provisional court-attendance booking; or
   • terminate the service agreement by giving written notice.
   • Failure to make payment within this timeframe gives Family Harmony Ltd the absolute right to decline attendance, without liability or refund.
2. Family Harmony Ltd will not be responsible for any missed deadline, loss of reserved time or other consequence arising because work was suspended or terminated following the client’s failure to pay, provided that Family Harmony Ltd has acted in accordance with these Terms and Conditions.
3. Interest may be charged on an overdue balance at a simple rate of 4% per annum above the Bank of England base rate, calculated daily from the payment due date until payment is received. Interest will not be compounded.
4. The client may also be required to pay reasonable and proportionate costs actually incurred by Family Harmony Ltd in recovering an overdue balance, but only to the extent that those costs are legally recoverable.
5. Before referring a consumer debt to a debt-recovery provider or beginning court proceedings, Family Harmony Ltd will ordinarily provide written notice of the outstanding balance and a final reasonable opportunity to pay. Nothing in this provision prevents Family Harmony Ltd from suspending or terminating services before taking recovery action.
6. Suspension or termination of services does not cancel an outstanding invoice or remove the client’s responsibility to pay for services already supplied, work already completed, agreed expenses incurred or time properly reserved in accordance with the cancellation provisions.
7. Family Harmony Ltd may, at its discretion, agree to a payment arrangement. Any arrangement must be confirmed in writing. If the client misses an agreed instalment, the remaining balance will become immediately due unless Family Harmony Ltd agrees otherwise in writing.

Court Attendance Bookings

1. Court attendance is subject to availability and is not confirmed until:
   
   • Family Harmony Ltd has accepted the booking in writing;
   • the requested information and documents have been supplied; and
   • the attendance fee and any agreed expenses have been received in cleared funds.
2. Unless Family Harmony Ltd agrees otherwise in writing, full payment must be received no later than seven calendar days before the hearing.
3. If a court-attendance request is made fewer than seven calendar days before the hearing, full payment must be made immediately upon receipt of the invoice and before the booking can be confirmed.
4. If full payment is not received by the applicable deadline, Family Harmony Ltd may treat the booking as unconfirmed or cancelled and may release the reserved date to another client.
5. Family Harmony Ltd will have no obligation to attend the hearing where the required payment has not been received in cleared funds by the applicable deadline.
6. Any refund of a payment already made will be determined in accordance with the Court Attendance Cancellation Policy. Family Harmony Ltd may deduct sums properly due for work already completed, expenses already incurred and reserved time where the cancellation policy permits this.
7. The client remains responsible for attending the hearing, complying with court orders and directions, meeting filing deadlines and making alternative arrangements where Family Harmony Ltd does not confirm or cancels an attendance because of non-payment.

8. Court Date Changes and Unforeseen Circumstances

   • If a court date is amended, vacated, or relisted in a way that Family Harmony Ltd cannot accommodate, no refund will be issued for time already reserved or work completed.
   • If Family Harmony Ltd is unable to attend due to illness or unforeseen circumstances by Family Harmony, reasonable endeavours will be made to source an alternative McKenzie Friend.
   • Where this is not possible, liability is strictly limited to a refund of any unused attendance fee only.
     No liability is accepted for consequential loss, costs, or expenses.

Suspension and Termination by Family Harmony Ltd

1. Family Harmony Ltd may suspend or terminate services by written notice where:
   
   • an invoice or requested advance payment remains unpaid after its due date;
   • the client repeatedly fails to comply with an agreed payment arrangement;
   • the client fails to provide instructions or documents reasonably required to perform the services;
   • the client behaves in an abusive, threatening, dishonest or otherwise unreasonable manner;
   • continuing to act would create a conflict of interest;
   • the client asks Family Harmony Ltd to act improperly or outside the agreed scope of service; or
   • Family Harmony Ltd reasonably considers that it cannot continue providing the service effectively or appropriately.
2. Suspension or termination will not affect rights or liabilities that arose before the effective date, including the client’s obligation to pay outstanding invoices, agreed expenses and fees properly due for work completed or time reserved.
3. Upon termination, Family Harmony Ltd will provide any completed work for which payment has been received and will deal with the client’s documents and information in accordance with its Privacy Policy, legal obligations and any applicable service agreement.
4. Where reasonably practicable, Family Harmony Ltd will notify the client that services have been suspended or terminated. Family Harmony Ltd is not obliged to continue working during any notice period unless expressly agreed in writing and the necessary fees have been paid.

Additional Costs

Where applicable, clients are responsible for:

• Travel costs
• Parking
• Accommodation (if required)
• Reasonable out-of-pocket expenses incurred on their behalf

Cancellation and Refund Policy

Consultations

Confidentiality

Information shared with Family Harmony Ltd will be treated confidentially in accordance with our Privacy Policy. However, electronic transmission and storage are never completely secure, and Family Harmony Ltd cannot guarantee absolute security of information provided.

Third-Party Links

The website or booking platform may include links to third-party websites for convenience only.
Family Harmony Ltd does not endorse, control, or accept responsibility for third-party content. Access is entirely at your own risk.

Intellectual Property

All content on the website and booking platform — including text, graphics, logos, branding and images — is the property of Family Harmony Ltd or its licensors.

You may not copy, reproduce, distribute, modify, or use any content without prior written permission.

Limitation of Liability

To the fullest extent permitted by law, Family Harmony Ltd shall not be liable for any direct, indirect, incidental, special, or consequential loss or damage arising from:

• Use of the website or booking platform
• Reliance on website content
• Advocacy services provided

This includes, but is not limited to, loss of opportunity, costs, or outcomes in court proceedings.

Changes to These Terms

Family Harmony Ltd reserves the right to amend these Terms and Conditions at any time without prior notice.

Continued use of the website or booking platform constitutes acceptance of the revised terms.

Contact

For queries relating to these Terms and Conditions, please contact:
hello@familyharmony.co.uk