Terms and Conditions – Family Harmony Ltd- Updated Jan 2026

Website, Booking Platform and Advocacy Services

These Terms and Conditions govern the use of the Family Harmony Ltd website, booking platform, and payment services. Family Harmony Ltd operates as an advocacy and family court support company assisting Litigants in Person.

By accessing, browsing, booking, or making payment through our website or booking platform, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions.

Website Content

All content provided on the Family Harmony Ltd website is for general informational purposes only.

Whilst reasonable efforts are made to ensure accuracy, completeness and reliability, Family Harmony Ltd makes no guarantees that the content is up to date, complete, or suitable for any particular purpose.
Nothing on this website constitutes legal advice and must not be relied upon as such.

No Legal or Solicitor Relationship

Use of the website, booking platform, or general communications does not create a solicitor-client or legal adviser relationship.

Family Harmony Ltd is not a firm of solicitors and does not provide legal advice, legal representation, or conduct litigation. Any information provided is supportive, procedural, or advocacy-based only.

Advocacy Services

Family Harmony Ltd provides advocacy and McKenzie Friend-style support to Litigants in Person involved in family court proceedings.

Engagement of services is subject to:

• A separate service agreement
• A clearly defined scope of work
• An agreed fee structure

Family Harmony Ltd reserves the right to refuse or withdraw services where appropriate, including for non-payment, unreasonable conduct, or conflict of interest

Booking Platform

The booking platform allows clients to schedule consultations and request advocacy services.

By booking through the platform, you agree:

• To provide accurate and truthful information
• To comply with these Terms and Conditions
• That bookings are not confirmed until payment is received

Family Harmony Ltd reserves the right to cancel or refuse bookings where necessary.

Payments and Fees

• All fees are payable in advance of any consultation, preparation, or court attendance.
• Payments are processed via third-party payment providers. Family Harmony Ltd is not responsible for errors or delays caused by payment providers.
• Retainers may be held on account to cover consultations and paperwork.
  • Minimum retainer: £400
  • Retainers must be topped up as required.
• Failure to pay fees when due may result in immediate suspension or termination of services.

Additional Costs

Where applicable, clients are responsible for:

• Mileage
• Parking
• Accommodation (if required)
• Reasonable out-of-pocket expenses incurred on their behalf

Late and Unpaid Invoices

Any costs incurred in pursuing unpaid invoices beyond the due date (including debt recovery, court fees, and legal costs) will be payable by the client.
A 10% charge will be added to the outstanding balance.

Court Attendance Bookings

Due to high demand and limited availability:

• Court attendance invoices must be paid within 7 days of acceptance of the booking, and
• No later than 48 hours before the hearing, whichever is sooner.

Failure to make payment within this timeframe gives Family Harmony Ltd the absolute right to decline attendance, without liability or refund.

Cancellation and Refund Policy

Consultations

• Consultations may be cancelled with at least 24 hours’ written notice to receive a full refund.
• Cancellations made less than 24 hours before the scheduled appointment, or failure to attend, are non-refundable under any circumstances.
• This reflects preparation time and reserved availability.

Termination of Services

• A Litigant in Person may terminate services at any time for any reason by providing written notice.
• All fees incurred up to the date of termination, including work completed or time reserved, remain payable in full.
• Termination does not remove liability for outstanding invoices.

Court Date Changes and Unforeseen Circumstances

• If a court date is amended, vacated, or relisted in a way that Family Harmony Ltd cannot accommodate, no refund will be issued for time already reserved or work completed.
• If Family Harmony Ltd is unable to attend due to illness or unforeseen circumstances, reasonable endeavours will be made to source an alternative McKenzie Friend.
• Where this is not possible, liability is strictly limited to a refund of any unused attendance fee only.
  No liability is accepted for consequential loss, costs, or expenses.

Confidentiality

Information shared with Family Harmony Ltd will be treated confidentially in accordance with our Privacy Policy. However, electronic transmission and storage are never completely secure, and Family Harmony Ltd cannot guarantee absolute security of information provided.

Third-Party Links

The website or booking platform may include links to third-party websites for convenience only.
Family Harmony Ltd does not endorse, control, or accept responsibility for third-party content. Access is entirely at your own risk.

Intellectual Property

All content on the website and booking platform — including text, graphics, logos, branding and images — is the property of Family Harmony Ltd or its licensors.

You may not copy, reproduce, distribute, modify, or use any content without prior written permission.

Limitation of Liability

To the fullest extent permitted by law, Family Harmony Ltd shall not be liable for any direct, indirect, incidental, special, or consequential loss or damage arising from:

• Use of the website or booking platform
• Reliance on website content
• Advocacy services provided

This includes, but is not limited to, loss of opportunity, costs, or outcomes in court proceedings.

Changes to These Terms

Family Harmony Ltd reserves the right to amend these Terms and Conditions at any time without prior notice.

Continued use of the website or booking platform constitutes acceptance of the revised terms.

Contact

For queries relating to these Terms and Conditions, please contact:
hello@familyharmony.co.uk